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Complaints & Consumer Protection

CASE INSIGHT

ASIC v Choosi Pty Ltd [2026] FCA 1196

ASIC v Choosi Pty Ltd [2026] FCA 1196 examines misleading representations about the breadth of Choosi’s life and funeral insurance comparison service. The decision highlights the need for accurate comparison claims, clear disclosure of insurer coverage, prominent qualifications and controls that assess the overall consumer impression across websites, advertising and call-centre journeys.
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CASE INSIGHT

Australian Securities and Investments Commission v Australia and New Zealand Banking Group Limited (Retail Cases Omnibus) [2025] FCA 1593

ASIC v ANZ (Retail Cases Omnibus) [2025] FCA 1593 examines systemic failures across hardship notices, bonus interest and deceased-estate administration. The decision highlights the need for reliable customer-outcomes systems, accurate records, effective monitoring and board oversight of recurring operational compliance failures.
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CASE INSIGHT

Australian Securities and Investments Commission v National Australia Bank [2025] FCA 947

ASIC v National Australia Bank [2025] FCA 947 examines systemic failures to provide timely hardship responses to financially vulnerable customers. The decision highlights the need for reliable workflow controls, daily monitoring of continuing contraventions and effective remediation where statutory notices are missed.
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CASE INSIGHT

Australian Securities and Investments Commission v Firstmac Limited (Penalty Hearing) [2025] FCA 12

ASIC v Firstmac Ltd (Penalty Hearing) [2025] FCA 12 is a significant design and distribution obligations decision concerning inadequate target market controls. The judgment confirms that product issuers and distributors must operationalise target market determinations through effective screening, staff training, documented procedures and ongoing monitoring.
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CASE INSIGHT

Australian Securities and Investments Commission v DOD Bookkeeping Pty Ltd (in liquidation) (No 2) [2025] FCA 395

ASIC v DOD Bookkeeping Pty Ltd (in liq) (No 2) [2025] FCA 395 examines systemic failures in SMSF property advice, vertically integrated conflicts and transaction-linked adviser bonuses. The decision highlights licensee responsibility for client-specific advice, remuneration governance and monitoring of predetermined advice models.
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CASE INSIGHT

Australian Securities and Investments Commission v Mercer Superannuation (Australia) Limited [2024] FCA 850

ASIC v Mercer Superannuation (Australia) Ltd [2024] FCA 850 is a major Australian greenwashing decision concerning misleading ESG exclusion claims. The case confirms that superannuation trustees and fund managers must ensure sustainability statements reflect actual portfolio holdings, including indirect and pooled exposures.
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CASE INSIGHT

Australian Securities and Investments Commission v AustralianSuper Pty Ltd [2025] FCA 102

ASIC v AustralianSuper Pty Ltd [2025] FCA 102 sets an important enforcement benchmark for superannuation trustees. The decision confirms that best-interests duties require effective operational systems, accountable ownership and timely remediation where duplicate accounts cause avoidable fees, insurance premiums and lost investment earnings.
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CASE INSIGHT

Australian Securities and Investments Commission v LGSS Pty Ltd (No 3) [2025] FCA 205

ASIC v LGSS Pty Ltd (No 3) [2025] FCA 205 sets an important greenwashing enforcement benchmark for superannuation trustees and investment managers. The decision confirms that ESG claims must reflect actual portfolio holdings, including indirect exposures, and that misleading sustainability statements can attract substantial penalties without proof of direct financial loss.
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CASE INSIGHT

Australian Securities and Investments Commission v Auto & General Insurance Company Limited [2025] FCAFC 76

ASIC v Auto & General Insurance Company Ltd [2025] FCAFC 76 clarifies how unfair contract terms are assessed in insurance contracts. The Full Court emphasised proper construction, transparency, legitimate interests and the importance of drafting clear, proportionate customer notification obligations.
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CASE INSIGHT

Australian Securities and Investments Commission v United Super Pty Ltd [2025] FCA 1453

In ASIC v United Super Pty Ltd [2025] FCA 1453, the Federal Court imposed $23.5 million in penalties over unreasonable delays in death, terminal illness and disability claims, together with breach-reporting failures. The decision reinforces trustee accountability for outsourced claims handling, data quality, remediation and timely escalation.
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