Credit Compliance

Credit providers, credit assistance providers and mortgage brokers operate within a regulatory framework designed to promote responsible lending, protect consumers and support confidence in the credit industry. Meeting these obligations requires more than understanding the law. It requires effective systems, controls and processes that help organisations deliver compliant outcomes consistently.

Credit compliance encompasses a broad range of obligations, including responsible lending requirements, the Best Interests Duty, disclosure obligations, conduct standards, recordkeeping and ongoing compliance monitoring. As regulatory expectations evolve, organisations must ensure their compliance arrangements remain effective, proportionate and capable of demonstrating compliance in practice.

Regulators increasingly expect credit licensees and industry participants to move beyond reactive compliance approaches. This includes maintaining appropriate compliance frameworks, monitoring key risks, identifying emerging issues and embedding compliance into day-to-day operations and decision-making.

This resource hub explores responsible lending, Best Interests Duty obligations, compliance management, consumer protection requirements and regulatory expectations affecting credit providers and mortgage brokers. These resources provide practical guidance to help organisations strengthen compliance capabilities, improve customer outcomes and meet their obligations under Australia’s credit laws.