Operational Resilience

Operational resilience is the ability of an organisation to anticipate, withstand, adapt to and recover from disruptions while continuing to deliver critical services. For financial services businesses, resilience extends beyond business continuity planning. It requires organisations to understand operational vulnerabilities, manage key risks and maintain the capability to respond effectively when unexpected events occur.

Disruptions can arise from many sources, including cyber incidents, technology failures, loss of key personnel, outsourcing arrangements, regulatory change and broader economic or environmental events. Organisations that rely heavily on individuals, systems or third-party providers must ensure they have appropriate safeguards, contingency arrangements and governance processes in place to support ongoing operations.

Regulators increasingly expect financial services businesses to demonstrate resilience through effective risk management, succession planning, operational oversight and preparedness for emerging threats. This includes identifying critical business functions, understanding operational dependencies, monitoring vulnerabilities and maintaining the capability to respond and recover when disruptions occur.

This resource hub explores operational resilience, business continuity, succession planning, operational risk management, organisational preparedness and emerging operational challenges affecting financial services businesses. These resources provide practical guidance to help organisations strengthen resilience, improve adaptability and maintain effective operations in an increasingly complex environment.