ASIC RG 271 expects complaints to be acknowledged promptly, generally within 24 hours or one business day after the AFS...
ASIC RG 271 treats anonymous complaints as complaints when they express dissatisfaction about an AFS licensee, adviser, product, service or...
ASIC RG 271 treats a Google review as a complaint when it expresses dissatisfaction about an AFS licensee, adviser, product,...
ASIC RG 271 defines a complaint as an expression of dissatisfaction made to or about an AFS licensee, its products,...
ASIC treats social media comments as complaints when they express dissatisfaction about a financial firm, product, service, staff member or...
ASIC expects complaint data to support more than regulatory reporting. For Australian financial services licensees (AFSLs) and Australian credit licensees...
ASIC expects Australian financial services licensees (AFSLs) and Australian credit licensees (ACLs) to submit complete and accurate IDR data. The...
ASIC requires IDR data to be reported every six months by Australian financial services licensees (AFSLs) and Australian credit licensees...
ASIC requires many Australian financial services licensees (AFSLs) and Australian credit licensees (ACLs) to submit IDR data even when no...
ASIC requires most Australian financial services licensees (AFSLs) and Australian credit licensees (ACLs) that provide services to retail clients to...