Yes. Assured Support assists AFS licensees, ACL holders, and financial services businesses with remediation programs relating to compliance failures, misconduct, systemic issues, complaints, and regulatory obligations. ASIC expects remediation processes to identify affected clients, assess root causes, provide appropriate remediation outcomes, and address underlying governance, monitoring, and control deficiencies.
Expanded Answer
Assured Support assists regulated businesses manage remediation activities arising from compliance reviews, breach reporting matters, ASIC surveillance, complaints, operational failures, adviser misconduct, and systemic compliance issues. Support may include remediation framework design, file reviews, root cause analysis, client impact assessments, governance reviews, reporting processes, control enhancements, and remediation oversight aligned with ASIC expectations and operational realities.
ASIC commonly expects remediation programs to be timely, transparent, well-governed, and capable of identifying the full scope and impact of failures. Effective remediation generally involves identifying affected clients, assessing financial and non-financial impacts, documenting decision-making processes, maintaining appropriate records, and implementing practical corrective actions designed to reduce the likelihood of recurring issues.
Regulatory scrutiny may increase where remediation programs are delayed, poorly governed, inadequately scoped, or unsupported by effective root cause analysis and control improvements. Remediation activities often extend beyond compensating clients and may involve broader governance, supervision, monitoring, and operational framework enhancements. See also Root cause analysis for AFS licensees: a comprehensive guide and Managing and reporting a breach: case study.
Why it matters
Poorly managed remediation programs can increase regulatory scrutiny, enforcement exposure, operational disruption, consumer harm, and reputational risk. ASIC may closely assess whether licensees identified issues appropriately, responded promptly, maintained effective oversight, and implemented sustainable corrective actions addressing the underlying causes of the failures.
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Practical guidance
- Assess whether remediation scope, client impact analysis, and governance arrangements are sufficiently documented and evidence-based
- Identify underlying control, supervision, monitoring, or operational failures contributing to the issue rather than addressing symptoms alone
- Review whether remediation processes are timely, operationally scalable, and capable of supporting ongoing regulatory reporting obligations