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FAQ

How do I prepare for mandatory complaint reporting to ASIC?

February 29, 2024 will be here before you know it so take some time now to ensure:

  • Your IDR process satisfies the requirements of RG 271. If you are unsure in anyway, now is the time to get in contact with us.
  • Your complaint register captures all relevant information in the format required to report your data to ASIC. If you don’t have the time or expertise, get in contact with us, our platform can and will assist you in this area and it’s coded to facilitate reporting to ASIC.
  • Your staff are clear about the definition of a complaint. Take the time to run through your IDR policy, processes and system. You want to be sure any complaints received are being properly identified, dealt with and recorded in accordance with your IDR process.
  • If you need assistance, we can run a training session or provide you with the necessary knowledge and material to run your own training session.

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