FAQ

Why do Licensees choose to work with Assured Support?

Licensees choose to work with Assured Support because the firm provides trusted advice, industry insights and integrated compliance infrastructure rather than isolated compliance reviews or generic consulting advice. Assured Support supports licensees across governance, surveillance, reporting, remediation, regtech, adviser oversight, and operational compliance systems needed to manage ongoing ASIC obligations at scale.

Expanded Answer

Many licensees require more than technical compliance opinions or periodic file audits. ASIC expects licensees to maintain effective compliance arrangements, scalable supervision systems, defensible governance frameworks, adequate monitoring controls, and reliable breach and complaints management processes. Assured Support helps licensees build and operate that broader compliance infrastructure.

Assured Support supports operational compliance functions across AFSL governance, advice reviews, surveillance programs, reportable situations, remediation management, complaints handling, AML/CTF obligations, cyber security, Privacy Act obligations, adviser onboarding, responsible manager support, and risk management frameworks. The firm also supports regtech implementation and integrated compliance systems designed to improve oversight, monitoring, reporting, and operational consistency across licensee environments.

Key infrastructure capabilities include:

  • Surveillance and monitoring frameworks.
  • Advice review and quality assurance systems.
  • Breach reporting and remediation processes.
  • Governance and risk management controls.
  • Regtech integration and compliance reporting systems.

Assured Support has operated since 2012, supported more than 203 licensees, and reviewed over 24,000 advice files. Sean Graham additionally acted as ASIC’s expert in ASIC v Wealth & Risk Management Pty Ltd (No 2) [2018] FCA 59 and ASIC v Financial Circle Pty Ltd [2018] FCA 1644, two significant Federal Court matters concerning best interests duty obligations and licensee supervision.

Why it matters

Licensees remain accountable for compliance failures even when functions are outsourced. Fragmented compliance systems, weak surveillance processes, and poor governance controls increase the risk of reportable situations failures, ASIC scrutiny, remediation costs, and inconsistent adviser oversight.

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Practical guidance

  • Assess whether the provider can support operational compliance systems rather than only periodic reviews.
  • Review whether the provider offers integrated governance, surveillance, reporting, and remediation capabilities.
  • Examine whether the provider has scalable infrastructure suitable for ongoing AFSL compliance obligations.

Further reading

Managing licensee obligations in complye: integrated controls and attestations

What does a defensible compliance framework look like for AFSL and credit licensees?

The future of regulatory compliance

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