Frequently Asked Questions

Your Questions. Our Answers.

Don’t guess. Don’t hope for the best.

Our expert team has compiled a range of practical insights and guidance on regulatory compliance, ethics, and anticipated changes, empowering you to make better informed decisions.

Contribute to the conversation help@assuredsupport.com.au

What’s the difference between an SMA and an SMA mandate?

ASIC treats an SMA as a managed account structure, while an SMA mandate is the investment rule set used within...

How do compliance programs increase client retention rates?

ASIC expects AFS licensees to maintain compliance systems, and those programs increase client retention by turning regulatory obligations into reliable...

What is the key difference between “ongoing review” and an “annual review”?

ASIC doesn’t define “ongoing review” and an “annual review” as separate statutory categories. The key distinction is that ongoing review...

What are the three different uses of AI in compliance and supervision?

ASIC’s regulatory approach means AFS licensees should distinguish three uses of AI in compliance and supervision: AI as a coverage...

Must complaints be acknowledged?

ASIC RG 271 expects complaints to be acknowledged promptly, generally within 24 hours or one business day after the AFS...

Do anonymous complaints have to be treated as complaints?

ASIC RG 271 treats anonymous complaints as complaints when they express dissatisfaction about an AFS licensee, adviser, product, service or...

Is a Google review a complaint?

ASIC RG 271 treats a Google review as a complaint when it expresses dissatisfaction about an AFS licensee, adviser, product,...

What is a complaint under ASIC RG 271?

ASIC RG 271 defines a complaint as an expression of dissatisfaction made to or about an AFS licensee, its products,...

Do social media comments count as complaints?

ASIC treats social media comments as complaints when they express dissatisfaction about a financial firm, product, service, staff member or...

Step 1 of 8 - Your Role

This field is for validation purposes and should be left unchanged.

Assess your ASIC exposure

Answer a few targeted questions to identify where your compliance may not stand up under ASIC review.

Takes less than 2 minutes. No preparation required.

What best describes your role?