From internal dispute resolution to AFCA escalation, get clear, pragmatic support that reduces regulatory risk and keeps your business on track.
Managing complaints as an AFSL or ACL licensee is rarely straightforward.
Internal dispute resolution under RG271, escalating AFCA matters, and meeting ASIC’s expectations can quickly become complex, time-consuming, and high risk if not handled correctly.
Our legal practitioners and advice specialists bring practical, regulator-aligned expertise across both internal and external dispute resolution. You’ll get clear, commercially focused guidance that helps you resolve complaints efficiently while staying compliant.
Even well-run licensees encounter disputes. What matters is how you respond.
Delays, poor documentation, or missteps in the IDR process can lead to AFCA escalation, breach reporting issues, and increased regulatory scrutiny. Non-compliance is not an option.
Many licensees struggle with the volume, complexity, and formality of complaint handling, particularly when balancing RG271 timeframes, reporting obligations, and client expectations.
Assured Support helps you manage disputes with confidence. Our team combines legal expertise, compliance insight, and hands-on experience with ASIC guidance, including RG165 and RG271, to help you meet or exceed regulatory and consumer expectations.
We don’t just help you resolve individual complaints. You’ll also gain clarity on likely outcomes, strengthen your processes, and reduce the risk of future disputes.
We also ensure you have the information, documentation, and reporting required to meet your ASIC obligations.
How you manage escalating complaints and formal disputes as an AFSL or ACL licensee directly impacts your regulatory risk. Delays, poor process, or inadequate documentation can lead to AFCA escalation, breach reporting issues, and increased ASIC scrutiny. Non-compliance is not an option.
Many licensees struggle to manage disputes in line with RG271 and ASIC expectations, particularly when balancing strict timeframes, reporting obligations, and client outcomes.
Assured Support provides practical, regulator-aligned support to help you resolve disputes efficiently and with confidence. Our team combines legal expertise, compliance insight, and hands-on experience with ASIC guidance, including <strong>RG165 and RG271</strong>, to help you meet or exceed regulatory and consumer expectations.
You’ll gain clarity on likely outcomes, strengthen your internal processes, and reduce the risk of future disputes. We also ensure you have the documentation and reporting required to meet your ASIC obligations.
Case appraisal: Identify and prioritise the key issues in your dispute. You’ll receive a clear assessment of the facts, risks, and potential outcomes to support informed decision-making.
Mediation: Facilitate structured discussions between parties to clarify issues, explore options, and work towards a commercially sound resolution.
Complaint investigation: Conduct thorough, pragmatic investigations within required timeframes, with clear findings and recommendations aligned to regulatory expectations.
Complaint assessment and breach reporting: Assess the significance of each complaint and determine whether it is reportable. You’ll receive practical guidance to support defensible breach reporting decisions and ASIC notifications.
Remediation: Develop and implement remediation plans, prepare client communications, and manage engagement with ASIC where required.
Don’t confuse cost with value.
The cost for our dispute resolution service is tailored to:
All discussions and negotiations facilitated by Assured Support are confidential, ensuring that sensitive information remains protected throughout the dispute resolution process.
By avoiding the time-consuming and costly court process, Assured Support helps you resolve disputes more quickly and efficiently, allowing you to focus on your core business activities.
Dispute resolution involves various methods to resolve disputes without resorting to legal proceedings. It is important because it can save time, reduce costs, and preserve relationships between parties.
Every fortnight “Three Hit Tuesday” delivers thought leadership, considered analysis and insights that will help you improve your advice, more effectively manage your regulatory risks and make you better informed than your peers.
"*" indicates required fields
We respect your privacy. We know everyone says that, but we promise that we won’t sell your contact details to dodgy telemarketers, spam your email or otherwise exploit your trust.