Privacy Policy

Assured Support Pty Ltd
ABN 11 165 114 643
Last updated: 6 August 2026

1. About this Privacy Policy

Assured Support Pty Ltd ABN 11 165 114 643, trading as Assured Support, respects privacy and understands that trust is central to governance, risk, compliance and professional advisory work.

This Privacy Policy explains how we collect, hold, use and disclose personal information. It applies when you interact with us, including when you visit our website, contact us, subscribe to updates, download resources, attend events, make enquiries, engage us to provide services, or otherwise communicate with us.

This Privacy Policy is intended to explain our general personal information handling practices. It should be read together with any collection notice, consent wording, engagement document, proposal, website notice or other specific privacy statement we provide at the time we collect personal information.

2. Who we are

Assured Support provides governance, risk, compliance and related consulting services, with a focus on Australian financial services and credit regulation.

Our contact details are:

Assured Support Pty Ltd
ABN 11 165 114 643
Chatswood Central, 1–5 Railway Street, Chatswood NSW 2067
Email: help@assuredsupport.com.au
Website: www.assuredsupport.com.au

For privacy-related enquiries, requests or complaints, please contact:

Privacy Officer
Email: help@assuredsupport.com.au

3. What personal information we collect

The kinds of personal information we collect depend on how you interact with us. We may collect:

• your name;
• role, position title, employer or organisation;
• business contact details, including email address and telephone number;
• information you provide through website forms, enquiry forms, contact gates, subscriptions, event registrations or meeting bookings;
• details about your service interests, licence type, regulatory concerns, business needs or compliance questions;
• records of communications between you and Assured Support;
• subscription preferences and marketing communication choices;
• information about events, webinars, training sessions or meetings you attend;
• billing, engagement and administrative information where you or your organisation becomes a client;
• information provided during consulting, governance, compliance, training, review or remediation work;
• technical information about your use of our website, such as IP address, browser type, device information, pages visited, links clicked, referring website and analytics information; and
• any other personal information you choose to provide to us.

We generally collect business contact information and information relevant to professional, regulatory, compliance or consulting matters.

We do not generally seek sensitive information through our public website. Please do not provide sensitive personal information, confidential client files, identity documents, health information, tax file numbers, financial account credentials or third-party personal information through our general website forms unless we have specifically asked you to provide it through an appropriate channel.

4. How we collect personal information

We may collect personal information:

• directly from you when you contact us, complete a form, download a resource, subscribe to updates, register for an event, book a meeting or engage our services;
• through our website, including contact forms, resource download forms, subscription forms and analytics tools;
• by email, telephone, video conference, online meeting platform, social media or other communication channels;
• from your organisation, where your organisation engages us or identifies you as a relevant contact;
• from third parties, including referral sources, professional advisers, service providers, event organisers and publicly available sources;
• from public registers, professional profiles, corporate websites, regulatory sources and similar sources; and
• through cookies, pixels, analytics tools and similar technologies used on our website or in our communications.

Where reasonable and practicable, we collect personal information directly from the individual concerned.

5. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes connected with our business, including to:

• respond to enquiries and communicate with you;
• provide access to requested resources, including PDFs, guides, checklists, articles, templates, updates and event materials;
• provide governance, risk, compliance, licensing, review, training, remediation and related consulting services;
• assess your or your organisation’s service needs;
• prepare proposals, scopes of work and engagement documents;
• manage client relationships and deliver services;
• manage subscriptions, newsletters, insights, event invitations and other communications;
• administer events, webinars, training sessions and meetings;
• improve our website, resources, services and user experience;
• understand interest in our resources and services;
• conduct internal administration, record keeping, reporting, quality assurance and business planning;
• manage billing, accounting, insurance, legal and professional obligations;
• maintain the security, integrity and availability of our systems;
• detect, prevent and respond to fraud, cyber incidents, misuse, complaints, disputes and other risks;
• comply with legal, regulatory, professional, contractual and insurance obligations; and
• protect our rights, interests, personnel, clients, users and systems.

We may also use de-identified or aggregated information to understand website usage, resource engagement, service demand and market trends.

6. Contact gates and downloadable resources

We may ask you to provide contact details before accessing certain resources, such as PDFs, guides, checklists, templates, tools, articles, webinars or other materials.

Where we do this, we collect your information to:

• provide or enable access to the requested resource;
• understand who is using our materials;
• respond to any enquiry you submit;
• assess interest in related governance, risk and compliance topics; and
• contact you about related services or insights where permitted by law.

If we intend to add you to a marketing list, newsletter or ongoing update list, we will make this clear at the point of collection. Where required, we will ask for your consent separately.

You can unsubscribe from marketing communications at any time.

7. Direct marketing

We may send you updates, insights, invitations, articles, regulatory alerts or other communications where:

• you have consented to receive them;
• you would reasonably expect to receive them in the context of your relationship with us;
• you have subscribed to a newsletter or update service;
• you have downloaded a resource and have not opted out of related communications; or
• we are otherwise permitted by law to do so.

We will not sell your contact details to third-party marketers.

Commercial electronic messages from Assured Support will identify Assured Support as the sender and include a way to unsubscribe. We will action unsubscribe requests within the period required by law.

8. Cookies, analytics and website technologies

Our website may use cookies, pixels, analytics tools and similar technologies.

These technologies may be used to:

• operate and secure the website;
• understand how visitors use the website;
• measure engagement with pages, links, forms and resources;
• improve website performance and content;
• support marketing, communications and service improvement; and
• identify technical issues.

Cookies are small files stored on your browser or device. You can usually change your browser settings to block, delete or manage cookies. Some website functions may not operate properly if cookies are disabled.

We may use third-party tools or platforms for website hosting, analytics, forms, customer relationship management, email communications, event management, booking and related services. These providers may collect or process technical information or personal information on our behalf.

9. When we disclose personal information

We may disclose personal information to:

• our personnel, contractors and advisers;
• technology, hosting, security, analytics, CRM, email marketing, automation, document management and cloud storage providers;
• professional advisers, including lawyers, accountants, auditors, insurers and consultants;
• event, webinar, training and meeting platform providers;
• payment, invoicing, administration and business support providers;
• regulators, government agencies, courts, tribunals, law enforcement bodies and dispute resolution bodies where required or permitted by law;
• another party with your consent;
• an organisation you represent, where appropriate in the context of our relationship with that organisation; and
• a successor or proposed successor in connection with a restructure, merger, sale or transfer of all or part of our business, subject to appropriate confidentiality arrangements.

We take reasonable steps to require service providers to handle personal information consistently with applicable privacy and confidentiality obligations.

10. Overseas disclosure

Some of the technology, cloud, communications, analytics, email marketing, CRM, document management or website services we use may store, process or access information outside Australia.

The countries in which overseas recipients are likely to be located will depend on the service providers we use from time to time. These may include the United States, the United Kingdom, member states of the European Union, New Zealand, Singapore or other locations where our service providers or their related bodies corporate, personnel or infrastructure are located.

Where we disclose personal information overseas, we will take reasonable steps required by applicable privacy laws before doing so.

11. Security of personal information

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

• access controls;
• password protections and multi-factor authentication;
• secure cloud systems;
• confidentiality obligations;
• personnel and contractor controls;
• data backups;
• cyber security tools;
• supplier due diligence;
• internal governance procedures;
• incident response processes; and
• limits on who can access personal information.

No method of electronic transmission or storage is completely secure. You should avoid sending highly sensitive or confidential information through general website forms unless we have provided an appropriate method for doing so.

12. Retention of personal information

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• respond to enquiries;
• provide resources or services;
• manage subscriptions and communications;
• maintain client, business and professional records;
• comply with legal, regulatory, contractual, insurance and accounting obligations;
• resolve disputes or complaints; and
• maintain appropriate audit trails.

Where personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it, unless we are required or permitted to retain it.

We may retain limited information to maintain unsubscribe records and suppression lists so that we can respect communication preferences.

13. Access to personal information

You may request access to personal information we hold about you.

To request access, please contact:

Privacy Officer
Email: help@assuredsupport.com.au

We may need to verify your identity before responding. We will respond within a reasonable period.

In some circumstances, we may refuse access, or provide access only in a particular way, where permitted by law. If we refuse access, we will explain why, where it is reasonable and lawful to do so.

14. Correction of personal information

We take reasonable steps to ensure that personal information we hold is accurate, up to date, complete, relevant and not misleading.

You may ask us to correct personal information we hold about you. If we are satisfied that the information should be corrected, we will take reasonable steps to do so.

If we do not agree to make a requested correction, we will explain why, where it is reasonable and lawful to do so.

15. Anonymity and pseudonymity

Where lawful and practicable, you may deal with us anonymously or by using a pseudonym.

However, in many cases it will not be practicable for us to respond to an enquiry, provide a resource, manage a subscription, deliver services or maintain appropriate business records unless you provide accurate contact details.

16. Automated decision-making

Assured Support does not currently use personal information to make decisions by wholly automated means that have a legal or similarly significant effect on individuals.

We will review this position before 10 December 2026, when additional privacy policy obligations relating to certain substantially automated decisions are scheduled to commence under amendments to the Privacy Act 1988.

If our practices change, we will update this Privacy Policy.

17. Data breaches

If we become aware of a suspected or actual data breach involving personal information, we will assess and respond to it in accordance with applicable law and our internal procedures.

Where a data breach is likely to result in serious harm and notification is required, we will notify affected individuals and the Office of the Australian Information Commissioner as required.

18. Privacy complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it.

Please contact:

Privacy Officer
Email: help@assuredsupport.com.au

Please include enough information for us to understand and respond to your concern.

We will acknowledge your complaint and seek to respond within a reasonable period. We may ask for further information so that we can properly investigate the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

19. Links to other websites

Our website may contain links to third-party websites, platforms or resources.

We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policy of any third-party website before providing personal information.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal obligations or personal information handling practices.

The current version will be published on our website and will show the date it was last updated.

21. Contact us

For privacy enquiries, access or correction requests, complaints, or questions about this Privacy Policy, please contact:

Privacy Officer
Assured Support Pty Ltd
ABN 11 165 114 643
Chatswood Central, 1–5 Railway Street, Chatswood NSW 2067
Email: help@assuredsupport.com.au
Website: www.assuredsupport.com.au